Free Shipping Costs Not So Free Compared to a Poor Delivery Experience

Albert Maruggi - Tuesday, June 16, 2015

For Immediate Release

Contact: Linda Meehan


Mendota Heights, MN – June 16, 2015 -- The inevitable blowback from a decade of artificially cheap freight costs is finally about to hit shippers and consumers alike, and the evidence of it is appearing in recent news reports. Take a pair of articles from today’s Wall Street Journal. Both Amazon and UPS sources indicate that the cost of “free” shipping isn’t so free after all. The article “UPS Plans To End Some Shipping Discounts for Holiday Season” states that UPS is stepping back from its recent shipping discounts for oversized items like grills, mattresses and patio furniture.    Amazon is exploring having anyone with a driver’s license drop off your package.  That might work for T-shirts and books, but by contrast it highlights how important it is to get the right logistics partners to handle larger, heavier, and more costly items.  

“It’s not surprising that these two hugely successful companies would eventually deal with the reality of the costs of fuel, trucks, drivers,  warehouses, insurance and the list goes on, ” said Alan J. Meehan, owner and President of Manna Freight Systems, Inc., whose logistics company focuses on nationwide home delivery of large consumer items.

“Since 2006 many companies have ‘bought’ market share by waving away the very real costs associated with delivery,” Meehan said. “And that was very appealing to consumers feeling the recession, but who are now accustomed to ‘free shipping’ for a pair of shoes or a laptop. The trouble is, few things in life are truly free.  You can’t deliver a sofa or a TV or a table or a mattress in the same way and expect the same result.”

Meehan said his conversations with both retail and logistics company leaders indicate that there is a very real cost to pay in a poor quality delivery experience, particularly when consumers take to social media when they aren’t happy. “An individual may very well be able to pick up a book at one location and drop it off at its destination,” Meehan said, “but it takes equipment, training,  technology and world-class experience to make sure that a consumer getting a sofa is also getting a very special experience. Leave that part out and you risk maximum customer satisfaction.”

About Manna Distribution

Manna Distribution Services is the high speed, white glove home delivery brand of Manna Freight Systems, Inc., headquartered in the Minneapolis/St. Paul metro. For more information: 877-705-0386 or

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