Packaging Program for TV Returns Reduces Damages and Costs For Manufacturers and Retailers

Linda Meehan - Monday, October 13, 2014

Prototype Field Testing Showed 61% Reduction in Damages  

Mendota Heights, MN --  (October 13, 2014)  Manna Distribution Services’s innovation in packaging led to a 61% reduction in damages for flat screen TVs part of Manna’s warranty exchange services. Today the high-speed,white-glove provider announced a new packaging program for warranty exchange TVs across the country.

Damage to TVs, and more specifically return TVs or RMA TVs, is a nagging problem in the electronics industry. In many cases of returned items the original exterior and interior packaging has been compromised and is insufficient to protect the product throughout the entire exchange process. Manna’s operations team, led by Business Development Director Brett Boatman, conducted extensive lab and field testing with the original manufacturers’ packaging and other styles of boxes. Boatman said they believed, based on the condition of the packaging for RMA televisions, that another layer of protection would solve most damage issues. “We were trying to reduce claims cost and make it a win for everyone,” he said.

They tested prototype boxes using the procedures of the International Safe Transit Association A prototype was selected from the process and more than 2,000 units were field tested. That field test showed a 61% reduction in damages to TVs. The success with the prototype packaging led to the program being rolled out nationwide for TVs in Manna’s warranty exchange program.

The entire delivery network has been trained in the use of the new packaging and Manna estimates more than 150,000 shipments will be packaged in this manner in the next 12 months.   

About Manna

Manna Distribution Services is the high speed, white glove home delivery brand of Manna Freight Systems, Inc., headquartered in the Minneapolis/St. Paul metro. For more information: 877-705-0386 or

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