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Frequently Asked Questions
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Q: Will Manna schedule the delivery appointment with the consignee?
A: Yes. We call and email your consignees to alert them of the upcoming delivery.
In fact we give your consignees the option of choosing a delivery date and time
with our self-scheduling website www.ScheduleMyDelivery.com.
For those without internet access, our customer service center always calls in advance of
the delivery to keep your consignee informed.
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Q: Does Manna have the ability to pick up the same day?
A: Yes, provided we are notified prior to the local lockout time, which varies by market.
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Q: What is your coverage area?
A: We delivery to all zip codes in the U.S.
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Q: Will Manna insure my products throughout the entire delivery?
A: Your insurance coverage is negotiable and clearly defined in our Statement of Work (SOW).
We require proof of insurance from all of our vendors before they can perform work for us as well.
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Q: What is a Statement of Work?
A: The Statement of Work (SOW) is the document that defines all the service expectations
and requirements, as well as escalation procedures, contact names, phone numbers, and any
information that is relevant to a smooth delivery process for your company. Both the shipper
and Manna are involved in its writing and both must agree and sign the SOW, which then becomes
the roadmap for our relationship.
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Q: How do I enter and track my orders?
A: We provide every customer a website featuring our own online order entry and tracking
application called Clarity™ Supply Chain Visibility Tools. Clarity is accessible 24 hours
a day and is free to our customers. You have the ability to grant variable level access to
your personnel. Clarity also gives you a wide range of management reporting options at no
additional charge.
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Q: How do you get your transit times to work so fast?
A: We do not use traditional LTL carriers that employ a “hub and spoke” line haul model.
Our line haul model decreases the need for several break bulk stops by using a time definite
carrier that virtually eliminates break bulks and loads shipments direct to the local markets
with team drivers which decreases the time in transit by anywhere from 2 to 10 days.
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Q: What will my freight be riding with?
A: High value commodities such as consumer electronics, furniture, and appliances, etc.
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Q: Who do you work with?
A: We are a non-asset based company so we contract with experienced home delivery agents
in every market and manage their assets in the most effective and efficient manner. Nationally
known carriers provide the bulk of our line hauls, while agents familiar with the local market
perform the final delivery.
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Q: Can you be cost competitive?
A: Yes. We do not seek to be the low priced leader, however. We provide valuable services
that help you save sales, reduce claims, and improve inventory management, thereby lowering
your overall costs.
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Q: How are we invoiced?
A: Transportation orders are invoiced twice a week once an order is completed. Warehousing is
invoiced monthly during the first week of the following month for the previous month’s activity.
Handling charges are invoiced twice a week. At customer request, we can fax or email invoice copies.
Our terms are net 30 days with approved credit.
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Q: Do you offer furniture repair?
A: We offer furniture deluxing for minor scuffs and complete furniture repair services for major
damage incurred in transit. We make it a point never to deliver a less-than-pristine product
to your customers.
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