Q: I have a delivery date, but something has come up. How can I change my date or
the time window?
A: Please call Manna at 877-626-6249 with your tracking number and ask to reschedule
your shipment. Note that if a reschedule isn’t requested at least a day prior to
the original date, additional charges may apply.
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Q. I hate waiting four hours for a delivery. Why can’t it be shorter?
A: The four-hour window accommodates the many deliveries that any given driver must
make on the same day as yours. Where you live on his route is usually the reason
for an early or late window delivery. We can provide a smaller delivery window or
even a Saturday delivery for an additional charge. Please call us at 877-626-6249
and we’d be happy to assist.
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Q: How can I confirm that my online scheduling went through all right?
A: When an email address is provided, a confirmation email will be sent to you in
addition to a reminder email message the day before delivery. You can also track
your order any time at www.Manna.com.
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Q: I forgot to tell you I have stairs. Does it matter?
A: Yes, it does matter. This information will help us be better prepared with the
right equipment and number of drivers to complete your delivery. If you forgot to
tell us about stairs or that you live in a gated community, for example, contact
us at 877-626-6249.
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Q: I’d like my purchase to be delivered sooner. Can you do that?
A: For an additional charge, we may be able to upgrade your service. If you are
interested, please call us at 877-626-6249.
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Q: My shipment was damaged. Who should I talk to about it?
A: We always tell people to inspect their shipments as soon as they arrive
and before the driver leaves your home. This way, you can refuse a damaged shipment.
If you note damage after the driver has left, please call us at 877-626-6249 or
contact your place of purchase to begin the claims process.
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Q: I need to get an after-hours delivery. Can you do that?
A: It is possible for you to get an after-hours or Saturday delivery for an additional
cost. Please contact us at 877-626-6249 and we’d be happy to assist.
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Q: My delivery is today. How can I find out what time it will actually arrive?
A: Your delivery could arrive any time in the four-hour window scheduled. Drivers
have to make multiple deliveries; they encounter traffic, or unforeseen difficulties
at prior stops, so it’s difficult to be precise. We request all drivers to call
you if they are running late.
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Q: Hey—you lost some of my pieces. What’s up with that?
A: Pieces do sometimes get separated during transit. Call us if you did not receive
all the pieces you ordered and we will track them down and deliver them at a time
that is convenient for you. If we cannot locate the missing piece in a reasonable
time we will request a replacement from your seller.
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Q: Why do you only deliver to my area 2 or 3 days a week? What am I chopped liver?
A: Certain rural areas may be serviced 2-3 days a week due to the remote location.
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Q: What about a warranty?
A: Warranties must be purchased from your seller. Please contact your place of purchase
if you have any warranty questions.
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Q: I thought I’d be moved into my new place by this time, but it’s not ready. Can
you hold my delivery?
A: Yes, we can hold your product until you are ready to accept delivery. Please
note that depending on the length of time we hold the product, storage fees may
apply. Please contact your place of purchase regarding their specific policy.
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Q: I want to add my cell phone to the number I gave you.
A: You can update your contact information by emailing us at
homedelivery@manna.com or by calling our customer service department at
877-626-6249. Please have your reference or tracking number handy.
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Q: If I ordered expedited shipping that should only take 3-5 days, what does that
include?
A: For most shipments you can expect delivery in three to five business days from
the time that Manna takes possession of your order. Shipments originating from or
going to remote areas may require additional transit time.
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Q: Why can’t you just change my shipping address if I ask you to?
A: In order to protect you and other customers from fraud all address changes must
be submitted to and approved by your place of purchase.
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Q: I want to upgrade my delivery service. How do I do that?
A: We offer a variety of delivery types including technical installation and assembly.
For an additional charge, we may be able to upgrade your delivery service. If you
are interested, please call us at 877-626-6249.
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Q: What kind of delivery should I expect?
A: Manna offers a variety of delivery types. When scheduling, we will review with
you what your delivery expectations should be. You can also see a video of various
types of delivery at our website at www.Manna.com.
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Q: Can the driver call me ahead of his arrival so I can meet him?
A: We recommend that you be home during the delivery window, but a pre-call can
be requested at the time you schedule. Call our customer service center at 877-626-6249.
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Q: How soon can I schedule my delivery?
A: We allow our customers to schedule their delivery while the shipment is in transit.
As soon as your shipment has been released from your place of purchase, you may
schedule your delivery. If we have received your email address, we will update you
via email as to when and how you can schedule your delivery date and time. Otherwise,
we will call you within 24-48 hours after your purchase has shipped.
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Q: Can I pick up my purchase instead of waiting for delivery?
A: Dock pick-ups must be approved by your place of purchase. Call your seller to
request a dock pick-up.
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Q: The driver left before I could sign the delivery receipt. What should I do?
A: Call Manna immediately at 877-626-6249 and we will send our driver back to your
location to obtain your signature and fill out the questionnaire.
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Q: Driver did not have a copy of the delivery receipt to provide me. How can I get
one?
A: Contact Manna at 877-626-6249, 24 hours after delivery has been completed and
we can provide you with a copy.
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